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Global Industrial

dennis fuchtman 3 stars rating.

  • Overall Rating

shipping was to be 181$ but some how the got it up to 330 $

Submitted by Dennis Fuchtman on Tuesday, Sep 13, 2022

Global Industrial

Mike Kraai 1 stars rating.

  • Overall Rating

Terrible customer service. Also very poor quality products. Bought two $700 ceiling fan from them, one stopped working after 14 months. Contacted Global Industrial, they said warranty expires at 12 months and they will not offer any refunds, warranty, or even a discount on a replacement fan. Terrible.

Submitted by Mike Kraai on Monday, Aug 29, 2022

Global Industrial

Skip Frink 5 stars rating.

  • Overall Rating

Very attentive operator who took the order (the online fiasco was a disaster) and it was acknowledged to ship immediately.

Submitted by Skip Frink on Tuesday, Jul 19, 2022

Global Industrial

Josh Kapnek 1 stars rating.

  • Overall Rating

This company deserves zero stars and shouldn't be in business! We purchased this fan from Global Industrial on 5/12/2021 and we installed it on 5/14/2021. It worked perfectly until 6/15/2022. When powered on, the fan violently jerked at a slow speed and would not speed up. We disconnected power to the fan and checked everything. The wiring in the ceiling was secure and in perfect condition. The mechanical connections were tight. The wiring inside the fan housing was also secure and in perfect condition. Nothing was visibly wrong with the fan. 6/16/2022 - We reached out to Global Industrial's (GI) customer support for technical support via their website "contact us". 6/17/2022 - GI responded to my email. They stated that our 1 year warranty expired and we needed to contact their sales team to buy a replacement. After that email, we traded 11 follow up emails between 6/17 and 6/22. I tried to explain to GI that I knew our warranty expired and I reached out in the hopes of getting technical support over the phone. GI said they would contact their tech team and follow up with me. I sent them a 13 second clip of the fan to demonstrate the malfunction. They claimed they could not open the video. After waiting 4 days and not getting a response, I emailed them again. Again they responded that I should buy a new fan and they would ship it for free. I repeated that I was simply asking for technical support on the phone. They said they would reach out to their tech team again. At that point I reminded them that they already said that 5 days ago and I asked for a manager to get involved. During this period, I also called GI on 6/17 and 6/20. I explained my issue and explained that I was going to try to fix the fan myself but I requested to speak with a technician about my issues. GI refused to put me on the phone with technical support. They said since the fan was out of warranty, my only choices were to buy a new fan or order a replacement part and they would ship either for free. I explained that I couldn't determine what part needed replacing if I couldn't speak to a technician. GI said I should try YouTube (which I already did before contacting them). On 6/21, I reached out via email to Rhine Electric Company. They manufacture the motor that Global Industrial used in the fan. I sent Rhine the 13 second clip and they responded on 6/22 that it looked like a motor sensor issue (two pronged cable coming from inside the motor housing). On 6/24, Felicia Brown (a lead customer service representative from GI) finally responded to my request to get a manager involved. She stated that she requested information from the product management team on how to proceed. She also claimed that this issue was being "worked as an escalation, therefore, there is a sense of urgency added to the correspondence". Within an hour, I thanked her for responding and gave her the information I learned from Rhine. It is now 6/28 and I have yet to hear any response. This fan has a DC motor in it which is known for its reliability and life span. We paid almost $500 for a fan that only lasted 13 months. Global Industrial refused to give any technical support, treated their customer with utter disrespect, refused to stand behind their product, and had the audacity to suggest a fix: buy a new fan from them. As a customer, we feel betrayed. We were sold a faulty product with an obvious manufacturing defect. We were willing to fix it ourselves and simply asked that Global Industrial speak to us on the phone about the process; yet they refused. Customers shouldn't have to stand for this behavior and mistreatment. Global Industrial should be held responsible and make this problem right.

Submitted by Josh Kapnek on Tuesday, Jun 28, 2022

Global Industrial

Angel Poma 1 stars rating.

  • Overall Rating

This company doesn't pay attention on your order, they ship my order to the wrong address, and NOT to the correct address per the PO, I even sent an email letting them know that they had the wrong address, but they still shipped to the wrong address

Submitted by Angel Poma on Wednesday, Jun 08, 2022

Global Industrial

Roy Morelock 1 stars rating.

  • Overall Rating

Tried to cancel an order 5 minutes after ordered online,called and talked to customer support,Ruby,she said that she would did,got notifcation that evening order was shipped! Bummer!!

Submitted by Roy Morelock on Thursday, May 19, 2022

Global Industrial

Steven Klass 1 stars rating.

  • Overall Rating

I'm at a complete loss for words - We ordered the MBF 3820 from Global Industries and this is what and how it was delivered. To say this is the worst damage I have ever seen is an understatement. It was cracked, dented, on its side, completely wrecked.

Submitted by Steven Klass on Wednesday, May 18, 2022

Global Industrial

Sal Metjahic 1 stars rating.

  • Overall Rating

I wish I could give negative stars. This company has the worst customer service I've ever seen in my life. I will never order from them again after spending all morning being put on hold, ignored, transferred from person to person. Hung up on over and over again for something as simple as replacement keys. They are more interested in creating excuses instead of taking accountability and resolving the issue at hand. They didn't let me report the issue with upper management. Writing this review in the hopes that higher ups see this and correct the mess that is the customer service department. Update: 3 weeks later and I finally have the keys. But wait, there's more. I paid $100 on 6 replacement keys that don't work. Back on with customer service and the headache continues. I just want the keys and to be done with this company. But they won't let me leave. Next step is just to buy a new cabinet completely as I don't think they have the ability to do this. Customer service said they will get back to me within 2-3 days. I doubt this will happen as per recent history. So, I'm sure I'll have to call back in a few days for the same line.

Submitted by Sal Metjahic on Monday, Apr 18, 2022

Global Industrial

Gibby NYC 1 stars rating.

  • Overall Rating

Order shipped to wrong address via UPS (entirely different State. UPS said only Global Industrial can change address. Global Industrial was so advised by me. After a week UPS redelivered it to the wrong address a second time. Now my order record with Global states non-refundable. Zero help from them.

Submitted by Gibby NYC on Wednesday, Apr 06, 2022

Global Industrial

Dana Yero 5 stars rating.

  • Overall Rating

Great pricing on storage containers. Fast shipping. Customer Service was very helpful and friendly.

Submitted by Dana Yero on Tuesday, Apr 05, 2022

Global Industrial

John Walker 5 stars rating.

  • Overall Rating

My order of an Elkay double cooling fountain was handled perfectly! It arrived in excellent condition in 3 days from order date. The unit works as it should and has no issues so far. I will shop Global Industrial again.

Submitted by John Walker on Wednesday, Mar 16, 2022

Global Industrial

Jim Richardson 1 stars rating.

  • Overall Rating

They sent truck freight and as usual the trucking company SAT on the freight until after the delivery was LATE! The trucking company never did contact me. I had to call them and of course what did they say? They said the freight just arrived (a lie) and we were just going to call you (a lie also).

Submitted by Jim Richardson on Wednesday, Mar 16, 2022

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