Member Reviews

Jack McKinney 1 stars rating.

BASED UPON THERE NAME AND THE EXTENSIVE DEALER NETWORK FOR SERVICE AND SUPPORT, BOUGHT AND HAD GENERAX (LOCAL DEALER) INSTALL A 24KW SYSTEM WITH ALL THE BELLS AND WHISTLES INCLUDING 10 YR WARRANTY ON ALL PARTS AND SERVICE IN APRIL, 2022. DURING HURRICANE IAN, IT RAN FOR 70 HOURS, THEN CRAPPED OUT WITH A UNDER VOLTAGE DEFAULT (CODE 1902). AFTER INCESSANT CALLING THE SUPPORT TEAM, WHO CLAIMED THEY WERE THE LARGEST IN SW FLORIDA, I RECEIVED AN EMAIL BACK 7 DAYS LATER, THAT THEY WERE TOO BUSY. WHEN THE TECH FINALLY SHOWED, HE SAID HE WOULD BE BACK IN 48 HOURS WITH THE REPAIR PART. 14 DAYS LATER, NO ONE CAME; NO ONE CALLED. I CALLED AGAIN TODAY 10/27, AND BEGGED FOR A RETURN CALL. REC'D AN EMAIL BACK THAT THE TECH FOR MY AREA WAS WAS TOO BUSY AND MAYBE SOMEONE MIGHT BE AVAILABLE BY THXGVG. I WISH I HAD SEEN THIS PLETHORA OF SERVICE COMPLAINTS, AS I WOULD HAVE SOUGHT A RELIABLE PRODUCT MANUFACTURER AND A TRUE SERVICE PROVIDER. WHAT GOOD IS A 10 YEAR WARRANTY ON A NEW, VERY EXPENSIVE BACK-UP SYSTEM, IF THE MANUFACTURER/DEALER/SERVICE PROVIDER ARE MALFEASANT?

Submitted by Jack McKinney on Thursday, Oct 27, 2022

Jz 1 stars rating.

I contacted Generac from a quote in May, a man named Shane Flaherty emailed me a questionnaire to fill out and I returned. I never heard back from Shane even though I sent him multiple emails asking for a quote. Bad customer service! Now I read a review that they stole a veterans deposit. I will never consider them again and will gladly tell all friends and family!

Submitted by Jz on Thursday, Oct 27, 2022

Mouse Ears 1 stars rating.

I bought 14 panels and a battery system for backup. Incase the power went out. Well for some reason the power went out and fried some clips. Pink energy services the panels replaced the clips and put my system on islanding. So I try to get ahold of pink energy and low and behold they are permanently closed. Try to contact generac to find out and it's been 2 months and they haven't responded. Maybe it's time to tell my bank to put a freeze on the loan payments and contact the loan company and tell them to start charging generac since they don't want to do their job.

Submitted by Mouse Ears on Monday, Oct 10, 2022

Divine counterpart 4 stars rating.

nice respectful place. talked to them on the phone !

Submitted by Divine Counterpart on Sunday, Sep 18, 2022

Yakov Familiant 4 stars rating.

Submitted by Yakov Familiant on Friday, Sep 09, 2022

Iryna Lesiuk 1 stars rating.

Submitted by Iryna Lesiuk on Friday, Sep 09, 2022

Vasyl Petruk 1 stars rating.

Submitted by Vasyl Petruk on Thursday, Sep 08, 2022

Andrii Savkiv 1 stars rating.

Submitted by Andrii Savkiv on Thursday, Sep 08, 2022

Yura Malysh 1 stars rating.

Submitted by Yura Malysh on Thursday, Sep 08, 2022

Volodymyr Onyshchuk 1 stars rating.

Submitted by Volodymyr Onyshchuk on Wednesday, Sep 07, 2022

Tetiana Palok 1 stars rating.

Submitted by Tetiana Palok on Wednesday, Sep 07, 2022

John Rotondi 1 stars rating.

Based on a mailer I received, it looks like Generac had an issue with one or more of its generator models. When I called to inquire about this, they told me that if they found a problem, they'd fix it for free, but if they didn't I'd have to pay $80. However, when I asked what specific models this impacted, they were unable to answer. When I asked if they had sent a safety notice to us, they couldn't answer. At a minimum, their communications seem poor. At worst? They want me to pay for a mistake they made. Like car recalls, if there is an issue, the manufacturer should pay. why should I subsidize your issue, Generac?

Submitted by John Rotondi on Wednesday, Aug 24, 2022